Sheerenza LLC — Clean, transparent, and reader-first policies.
At Sheerenza, we know that plans change. Whether you typed the wrong email address, picked the wrong title, or simply changed your mind, this page explains exactly how to modify or cancel an order placed on sheerenza.com. Because our catalog is digital-first — audiobooks and ebooks — timing matters more than it does at a traditional retailer. Please read the sections below carefully before contacting us.
This policy applies to all orders placed with Sheerenza LLC through sheerenza.com and should be read together with our Refund & Returns Policy, Shipping Policy, and Terms & Conditions.
You may request a cancellation or a change to your order within 24 hours of completing payment, provided your order has not yet been fulfilled. We call this the cancellation window. It exists because our fulfillment process — especially for digital titles — begins quickly after checkout.
Within the cancellation window, you may request:
All requests are subject to confirmation that the order has not already entered fulfillment. If your order has already been processed, the request cannot be honored, and the return process described below applies instead.
Digital products are delivered electronically, typically within 1 business day of order confirmation. Because delivery is near-instant, the window for cancelling a digital order is very short.
If your digital order has not yet been delivered, contact us immediately at [email protected] and we will cancel the order and issue a full refund where possible.
Once a digital product has been delivered — meaning the download link or access has been issued to you — the order can no longer be cancelled. This is because digital files cannot be returned or recalled once they have been accessed. If you are dissatisfied with a delivered digital purchase, you may instead request a return under our Refund & Returns Policy, which provides a 30-day return window and refunds processed within 2 days of approval.
If you believe a download link was issued in error, or you never received your files, please contact us — we will investigate and resolve the issue promptly.
Physical products are prepared with a handling time of 2–3 business days and delivered within 6–8 business days. Shipping is free on all orders.
If your physical order has not yet entered fulfillment, you may request a cancellation or modification within the 24-hour cancellation window. Accepted modifications include correcting a shipping address, changing an item, or adjusting quantities.
Once a physical order has entered fulfillment or shipped, it cannot be cancelled or modified. In that case, please wait for delivery and then follow the return process in our Refund & Returns Policy. Returns are accepted within 30 days, and approved refunds are processed within 2 days.
All change and cancellation requests must be submitted by email. This gives us a written record and lets us act quickly.
Please do not send cancellation requests through social media direct messages. Those channels may not be monitored quickly enough to meet the cancellation window, and we cannot guarantee a request sent there will be processed in time. Email is the only official channel for order changes and cancellations.
You can also reach us by phone at +1 231 259 4776 or by mail at Sheerenza LLC, 2222 W. Grand River Ave Ste A, Okemos, MI 48864. Our full contact details are on the Contact Us page.
If your cancellation request is received within the cancellation window and the order has not been fulfilled, we will cancel the order and issue a 100% refund to your original payment method. Refunds are processed within 2 days of approval; your bank or card issuer may take additional time to post the credit. For details on accepted payment methods, see Payment Methods.
We reserve the right to cancel an order in limited circumstances, including:
If we cancel your order, we will notify you by email and issue a full refund to your original payment method.
If anything on this page is unclear, we are happy to help. Visit our FAQs for quick answers, read About Us to learn more about Sheerenza, or email [email protected]. Related policies include our Privacy Policy, Cookies Policy, Accessibility Statement, and Review Policy.