Effective date: January 1, 2025
Last updated: January 1, 2025

Sheerenza LLC (“Sheerenza,” “we,” “us,” or “our”) operates sheerenza.com and sells audiobooks and ebooks to customers in the United States. This Refund and Returns Policy explains your rights and the steps you can take if something is not right with your order.

Our promise is simple: every order ships free, digital products are delivered within 1 business day, and you have 30 days to request a return or refund. Approved refunds are processed within 2 days.

1. At a Glance

2. The 30-Day Return Window

You may request a return or refund within 30 days of receiving your order. For digital products (audiobooks and ebooks), the 30-day period begins on the date your order is delivered to your account or email.

Requests made after the 30-day window cannot be approved for a refund or exchange. If you are unsure whether you are still within the window, contact us at [email protected] and we will confirm your eligibility.

3. Eligibility by Product Type

3.1 Digital Products (Audiobooks and Ebooks)

Digital products are delivered within 1 business day of purchase. Because digital files cannot be physically returned, we review digital refund requests on a case-by-case basis within the 30-day window. A refund may be approved when:

• The file is corrupted, incomplete, or will not open or play on a supported device;
• You received the wrong title, format, or edition;
• You were charged more than once for the same order; or
• The product was not delivered within the stated 1-business-day delivery time.

To help us review your request quickly, please include your order number and a short description of the issue. Where possible, attach a screenshot of any error message.

3.2 Physical Products

Physical products (such as printed editions or bundled items, where offered) may be returned within 30 days of delivery if they are:

• Unused and in the same condition in which you received them;
• Free of marks, damage caused after delivery, or signs of wear; and
• Returned in their original packaging, where applicable.

You must include your order number or proof of purchase with your return request.

3.3 Items That Cannot Be Returned

The following are not eligible for return or refund:

• Digital products that have been fully downloaded or accessed, except where the file is defective, the wrong item was delivered, or the order was not delivered within the stated timeframe;
• Gift cards;
• Final sale or clearance items, where marked as such at the time of purchase; and
• Items damaged after delivery through misuse or normal wear.

4. How to Initiate a Return or Refund

To start a return or refund request, follow these steps:

1. Email us at [email protected]. Include your order number, the title or item you are returning, and the reason for your request. For damaged or defective items, attach clear photos or a screenshot of the error.
2. Wait for our response. Our support team reviews requests and responds within 1–2 business days. If your request is approved, we will issue a Return Merchandise Authorization (RMA) number and, for physical products, provide the correct return address and instructions.
3. Send the item back (physical products only). Pack the item securely and ship it to the return address provided by our support team. Please do not send items to the address printed on the original package without first contacting us, as this may delay your refund.

You can also reach us by phone at +1 231 259 4776 or by mail at Sheerenza LLC, 2222 W. Grand River Ave Ste A, Okemos, MI 48864. For more ways to get in touch, see our Contact Us page.

5. Return Shipping Costs

• If the return is our fault — for example, the item is defective, damaged on arrival, or we sent the wrong item — we cover the cost of return shipping and will provide a prepaid return label where available.
• If the return is for another reason — for example, you changed your mind — you are responsible for the cost of return shipping. Original shipping charges are not refunded, though standard shipping on all Sheerenza orders is free.

6. Refund Processing and Methods

Once we receive your returned item (for physical products) or approve your digital refund request, we will notify you by email. Approved refunds are processed within 2 days.

Refunds are issued to the original payment method used at checkout. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement. If you have not received your refund after the processing period, please:

1. Check your bank account or credit card statement again;
2. Contact your bank or credit card company, as processing times vary; and
3. If you still have not received your refund, email us at [email protected].

For details about the payment methods we accept, see our Payment Methods page.

7. Exchanges

If you received a defective or incorrect item, we will replace it at no cost to you. To request an exchange, email [email protected] with your order number and a description of the issue. Exchanges are subject to the same 30-day window as returns.

If you would prefer a different title or format instead of a replacement, we will help you arrange an exchange where the item is available.

8. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or is not what you ordered, please contact us within 30 days of delivery. Include your order number and clear photos or screenshots showing the problem. We will arrange a replacement or a full refund, including any shipping costs, at no charge to you.

9. Order Cancellations and Changes

Because digital orders are delivered within 1 business day, please contact us as soon as possible if you need to cancel or change an order. We will do our best to help before your order is delivered. Once a digital product has been delivered, cancellation requests are handled under the return and refund terms in this policy. For more information, see our Order Changes and Cancellations page.

10. Related Policies

This policy should be read together with the following pages:

• Shipping Policy — delivery times and handling
• Terms and Conditions — the terms that govern your purchase
• Payment Methods — how you can pay
• FAQs — answers to common questions
• Contact Us — how to reach our support team
• Privacy Policy — how we handle your personal information
• Cookies Policy — how we use cookies
• Review Policy — how customer reviews are handled
• Accessibility Statement — our commitment to accessible shopping
• Do Not Sell My Personal Information — your privacy choices
• Community Standards — how we treat our readers and each other
• Sustainability — our approach to responsible operations
• About Us — who we are

11. Contact Us

If you have questions about this Refund and Returns Policy or need help with an order, please contact us:

Sheerenza LLC
2222 W. Grand River Ave Ste A
Okemos, MI 48864
United States
Phone: +1 231 259 4776
Email: [email protected]