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Review Policy

Review Policy

Sheerenza LLC — Clean, transparent, and reader-first policies.

Effective date: January 1, 2025
Last updated: January 1, 2025

At Sheerenza, reader trust is one of our core values. This Review Policy explains how reviews are collected, verified, moderated, and published on sheerenza.com, operated by Sheerenza LLC. It applies to all reviews, ratings, comments, photos, and videos submitted for audiobooks, ebooks, and any other products we offer.

We publish this policy so that customers, regulators, and platform partners — including Google Merchant Center — can see exactly how we keep our reviews authentic. We comply with the U.S. Federal Trade Commission (FTC) rules on endorsements and testimonials, and we do not create, buy, sell, or manipulate reviews.

1. Who Can Submit a Review (Eligibility)

To protect the integrity of our ratings, only verified purchasers may submit reviews on Sheerenza.

  • Verified purchasers only. You must have purchased the product from Sheerenza using a valid order before you can review it.
  • One review per product per customer. If you purchased the same title more than once, your most recent verified order will be linked to your review.
  • Verified purchase badge. Reviews tied to a confirmed order are marked with a “Verified Purchase” label so other readers know the reviewer actually bought and used the product.
  • No reviews from Sheerenza LLC staff, contractors, or their immediate family members on products they are involved in creating, sourcing, or selling.

2. How We Verify Reviews

Our review system is tied directly to our order records. Here is how verification works:

  1. After your order is fulfilled and delivered, our system automatically sends a review invitation to the email address used at checkout. The invitation contains a unique review link.
  2. When you submit a review, we match the email address and order reference against our order history to confirm the purchase.
  3. Reviews that cannot be matched to a verified order are not published as customer reviews.
  4. We do not edit the substance of a review. We may correct obvious formatting issues (such as broken line breaks) without changing meaning.

3. Guidelines for Honest Reviews

We want reviews that help other readers decide. Please keep the following in mind:

  • Be honest and specific. Describe your actual experience with the audiobook or ebook — the narration, the writing, the audio quality, the reading app, or how the title was delivered.
  • Stay on topic. Reviews should focus on the product and your experience with it. Feedback about shipping carriers, delivery delays, or account issues should go to [email protected] so we can resolve it directly.
  • Respect other readers. Disagreement is welcome; personal attacks are not.
  • No spoilers without warning. If your review reveals major plot points, please add a spoiler note at the top.
  • Write in your own words. Do not copy reviews from other websites or submit AI-generated reviews that do not reflect your genuine experience.

We publish both positive and negative reviews. A one-star review and a five-star review receive the same moderation treatment.

4. Prohibited Content

We will not publish a review that contains any of the following:

  • Hate speech, harassment, threats, violence, or obscene and profane language.
  • Personal identifying information (PII) about any person, including phone numbers, home addresses, email addresses, or payment card numbers.
  • Spam, promotional links, or advertising for other websites, products, or services.
  • Content unrelated to the product or the customer experience — for example, complaints solely about a third-party carrier that do not mention the product.
  • Content that infringes copyright, trademark, or other intellectual property rights, including copied text or images you do not own.
  • Content that impersonates another person or misrepresents your identity or purchase.
  • Content that violates applicable law or our Terms and Conditions or Community Standards.

5. Moderation Process

Every review goes through a short automated and human review before it appears on the site.

  • Review window. Reviews are typically published within 24 to 48 hours of submission.
  • Fair treatment. We do not filter reviews by star rating. Verified reviews are published regardless of whether they are positive or negative.
  • What we check. Moderators confirm the review is tied to a verified purchase and screen for the prohibited content listed in Section 4.
  • Rejections. If a review is rejected, we will notify the reviewer by email with the reason, where contact details are available. The reviewer may resubmit a revised review that complies with this policy.
  • Removal after publication. We may remove a published review if it is later found to violate this policy, if it is reported and confirmed as fake, or if required by law.
  • No editing of opinion. We do not alter the rating or the substance of a review. We may remove prohibited content or reject the review entirely.

6. Incentivized Reviews

From time to time, Sheerenza may offer a discount code or small thank-you to customers who leave a review. If we do, the following rules apply:

  • Disclosure. Any review submitted in connection with an incentive will be labeled so readers can see it.
  • No strings attached. The incentive is given whether the review is positive, negative, or neutral. We never condition a reward on a favorable rating.
  • No suppression. We do not delete or hide a negative review in exchange for an incentive.

These practices are designed to comply with the FTC’s rules on endorsements and testimonials.

7. Content License and Usage Rights

By submitting a review, photo, or video to Sheerenza, you grant Sheerenza LLC a non-exclusive, royalty-free, worldwide license to use, reproduce, display, and distribute that content on our website, social media channels, and marketing materials. You confirm that you own the content you submit and that it does not infringe the rights of any third party. You may request removal of your content at any time by emailing [email protected].

8. Reporting a Review or a Problem

If you believe a review is fake, misleading, or violates this policy, please tell us. We investigate every report.

  • Email: [email protected]
  • Subject line: Review Report
  • Include: the product name, the review text or a link to it, and the reason for your report.

We aim to respond to review reports within 2 business days. If a review is confirmed to violate this policy, we will remove it and, where appropriate, restrict the reviewer’s ability to submit future reviews.

9. Related Policies

This Review Policy should be read together with our other policies:

10. Contact Us

Questions about this Review Policy? Reach us at:

Sheerenza LLC
2222 W. Grand River Ave Ste A
Okemos, MI 48864
United States
Phone: +1 231 259 4776
Email: [email protected]

We may update this Review Policy from time to time. The “Last updated” date at the top of this page shows when the current version took effect.