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Privacy Policy

Privacy Policy

Sheerenza LLC — Clean, transparent, and reader-first policies.

Effective Date: January 1, 2025
Last Updated: January 1, 2025

Sheerenza LLC (“Sheerenza,” “we,” “us,” or “our”) operates the website sheerenza.com (the “Site”) and sells audiobooks and ebooks to customers in the United States. This Privacy Policy explains what personal information we collect, how we use and share it, the choices available to you, and how you can contact us about privacy matters.

By visiting the Site or placing an order, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use the Site.

1. Who We Are (Data Controller)

The entity responsible for the personal information described in this policy is:

This policy applies to all visitors and customers of the Site. It does not apply to third-party websites or services that we do not control, even if they are linked from the Site.

2. Personal Information We Collect

We collect the following categories of personal information:

2.1 Information You Provide Directly

  • Identity and contact data: name, email address, phone number, billing address, and shipping address (where a physical product is ordered).
  • Order data: products purchased, order history, and delivery details.
  • Communications: the content of messages you send to our support team, including attachments you choose to include.
  • Account data: login credentials and preferences if you create an account on the Site.

2.2 Information Collected Automatically

  • Device and technical data: IP address, browser type and version, operating system, device type, and screen resolution.
  • Usage data: pages viewed, search terms entered on the Site, referring URLs, and time spent on pages.
  • Approximate location: derived from your IP address (city/region level).

2.3 Information From Third Parties

  • Payment processors: confirmation that a payment was authorized or declined, and limited transaction details needed to reconcile your order. We do not receive or store your full card number.
  • Advertising and analytics partners: aggregated or pseudonymized data about how you interact with our ads and the Site.

We do not intentionally collect sensitive categories of personal information (such as government identifiers, precise geolocation, health data, or biometric data) in the ordinary course of business.

3. How We Use Your Personal Information

We use personal information for the following purposes:

  • Order fulfillment and delivery: to process orders, deliver digital products (audiobooks and ebooks), and ship physical products where applicable. This includes the handling times and delivery times described in our Shipping Policy.
  • Payment and fraud prevention: to authorize payments, verify transactions, and detect or prevent fraudulent or unauthorized activity.
  • Customer support: to respond to inquiries, process returns and refunds under our Refund and Returns Policy, and resolve disputes.
  • Marketing communications (with consent): to send newsletters and promotional emails where you have opted in. You may unsubscribe at any time using the link in any marketing email.
  • Advertising and retargeting: to show you relevant ads on third-party platforms based on your interactions with the Site, subject to your choices described in Section 6.
  • Site improvement and analytics: to understand how the Site is used, diagnose technical issues, and improve content and usability.
  • Legal compliance: to comply with applicable laws, respond to lawful requests from authorities, and enforce our Terms and Conditions.

Where required by law, we rely on your consent for marketing and non-essential cookies. You can withdraw consent at any time as described in this policy.

4. How We Share Personal Information

We do not sell your personal information. We share personal information only with service providers and in the limited circumstances described below:

  • Shipping carriers: where a physical product is ordered, we share your name, address, and phone number with carriers (such as USPS, FedEx, UPS, or DHL) solely to deliver your order.
  • Payment processors: we share transaction data with payment providers (such as Stripe or PayPal) to process payments. These providers handle card data under their own security obligations, including PCI DSS compliance. We do not store full payment card numbers on our servers.
  • E-commerce and order management platforms: we use hosted platforms and tools to operate the store, manage inventory, and fulfill orders.
  • Marketing and analytics providers: we use tools such as Google Analytics, Meta Pixel, and email marketing platforms to measure performance and communicate with you. These providers receive pseudonymized or aggregated data where possible.
  • Customer support tools: we use helpdesk software to manage and respond to support requests.
  • Legal obligations: we may disclose information if required by law, subpoena, or other legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
  • Business transfers: if Sheerenza LLC is involved in a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction, subject to this policy’s protections.

All service providers are required to use personal information only for the purposes for which it was shared and to maintain appropriate safeguards.

5. Cookies and Tracking Technologies

We use cookies and similar technologies (such as pixels and local storage) to operate the Site, remember your preferences, measure traffic, and support advertising. For full details, including how to manage your preferences, please see our Cookies Policy.

Categories of cookies we use include:

  • Strictly necessary cookies: required for the Site to function, such as keeping items in your cart and maintaining your session. These cannot be switched off through our consent tools.
  • Preference cookies: remember settings such as language and region.
  • Analytics cookies: help us understand how visitors use the Site.
  • Advertising cookies: used to measure ad performance and show relevant ads on other platforms.

You can control cookies through your browser settings and, where available, through our cookie consent banner. Blocking certain cookies may affect Site functionality.

Do Not Track: Some browsers send a “Do Not Track” (DNT) signal. Because there is no consistent industry standard for responding to DNT signals, we do not currently respond to them. You can use the opt-out mechanisms described in Section 6 instead.

6. Your Privacy Rights

6.1 Rights for All Customers

Regardless of where you live, you may contact us to:

  • Access the personal information we hold about you.
  • Correct inaccurate information.
  • Request deletion of your information, subject to legal retention requirements.
  • Unsubscribe from marketing emails at any time.
  • Ask questions about how your information is used.

6.2 California Residents (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act:

  • Right to Know: the categories and specific pieces of personal information we have collected about you, the sources, the purposes, and the categories of third parties with whom we share it.
  • Right to Delete: deletion of personal information we have collected from you, subject to certain exceptions.
  • Right to Correct: correction of inaccurate personal information.
  • Right to Opt Out of Sale or Sharing: we do not sell personal information. You may opt out of the use of your information for cross-context behavioral advertising by using the mechanisms described in our Do Not Sell My Personal Information page.
  • Right to Non-Discrimination: we will not deny you goods or services, charge different prices, or provide a different level of service because you exercised your privacy rights.

To exercise these rights, contact us at [email protected] with the subject line “Privacy Request.” We will verify your identity before processing your request and will respond within the timeframes required by applicable law.

6.3 Other U.S. State Privacy Laws

Residents of other states with comprehensive privacy laws may have similar rights to access, correct, delete, and opt out of certain processing. To exercise these rights, use the contact information in Section 11.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy:

  • Order and transaction records: retained for as long as required for tax, accounting, and legal compliance purposes.
  • Account information: retained until you request deletion, after which it is deleted or anonymized unless we are required to keep it.
  • Marketing preferences: retained until you unsubscribe or request deletion.
  • Support communications: retained for a reasonable period to resolve issues and maintain service quality.

When information is no longer needed, we delete it or anonymize it in accordance with our internal procedures.

8. Data Security

We take reasonable technical and organizational measures to protect personal information, including:

  • Encryption of data in transit between your browser and our servers using industry-standard SSL/TLS technology.
  • Use of payment processors that comply with the Payment Card Industry Data Security Standard (PCI DSS). We do not store full payment card numbers on our servers.
  • Restricting access to personal information to personnel and service providers who need it to perform their duties.
  • Regular review of our systems and vendor relationships.

No method of transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

9. Children’s Privacy (COPPA)

The Site is intended for a general audience and is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information to us, please contact us at [email protected] with the subject line “Privacy Request,” and we will take steps to delete that information promptly.

10. International Visitors

The Site is operated in the United States and is intended for customers in the United States. If you access the Site from outside the United States, please be aware that your information will be processed and stored in the United States, where privacy laws may differ from those in your country. By using the Site, you consent to this processing.

11. Contact Us for Privacy Requests

To exercise any of your privacy rights, ask questions about this policy, or submit a complaint, please contact us:

  • Email: [email protected] — please use the subject line “Privacy Request”
  • Phone: +1 231 259 4776
  • Mail: Sheerenza LLC, 2222 W. Grand River Ave Ste A, Okemos, MI 48864, United States

We will acknowledge your request and verify your identity before taking action. Response times are governed by applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the “Last Updated” date at the top of this page and, where appropriate, provide additional notice on the Site. Your continued use of the Site after changes take effect constitutes acceptance of the updated policy.

13. Related Policies

For more information about how we operate, please review the following pages: