Last Updated: January 1, 2025

Welcome to Sheerenza. These Terms and Conditions (“Terms,” “Terms of Service,” or “ToS”) constitute a legally binding agreement between you (“you,” “your,” or “Customer”) and Sheerenza LLC (“Sheerenza,” “we,” “us,” or “our”), governing your access to and use of the website located at sheerenza.com (the “Site”) and the purchase of any audiobooks, ebooks, digital content, or physical products offered through the Site (collectively, the “Services”).

Please read these Terms carefully before using the Site or placing an order. By accessing, browsing, or purchasing from the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, our Refund and Returns Policy, and our Shipping Policy, all of which are incorporated herein by reference.

1. Acceptance of Terms

By accessing the Site, creating an account, or completing a purchase, you agree to be bound by these Terms. If you do not agree to all of these Terms, you must not access the Site or use the Services.

You represent and warrant that you are at least eighteen (18) years of age or the age of majority in your state or jurisdiction of residence, whichever is greater, and that you have the legal capacity to enter into this agreement. If you are accessing the Site on behalf of a business entity, you represent that you have the authority to bind that entity to these Terms.

We reserve the right to refuse service to anyone for any reason at any time, to the extent permitted by applicable law.

2. Account Responsibilities

Certain features of the Site, including access to purchased digital content, may require you to create an account. When you create an account, you agree to:

• Provide accurate, current, and complete information during registration and keep it updated, including your email address and billing information.
• Maintain the security and confidentiality of your login credentials and not share your account with any third party.
• Accept full responsibility for all activities that occur under your account.
• Notify us immediately at [email protected] of any unauthorized use of your account or any other breach of security.

You may not use a username that is offensive, misleading, or infringes on the rights of any third party. We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe are being used for fraudulent or unlawful activity.

3. Products, Services, and Digital Content Licensing

3.1 Product Descriptions

We make every effort to describe our audiobooks, ebooks, and physical products accurately. However, we do not warrant that product descriptions, images, pricing, or other content on the Site are error-free, complete, or current. All descriptions and pricing are subject to change without notice. We reserve the right to limit the quantities of any products or Services offered to any person, geographic region, or jurisdiction.

3.2 Digital Content License

When you purchase an audiobook or ebook from Sheerenza, you are granted a limited, non-exclusive, non-transferable, revocable license to access and use that digital content for your personal, non-commercial use only. This license is subject to the following conditions:

• You may download and store purchased digital content on your personal devices for your own listening and reading.
• You may not copy, reproduce, redistribute, resell, sublicense, rent, lend, share, publicly perform, broadcast, or otherwise transfer the digital content to any third party.
• You may not remove, alter, or circumvent any digital rights management (DRM), watermark, copyright notice, or other proprietary notice.
• You may not use the digital content to create derivative works, or extract, scrape, or repurpose the content for any commercial purpose, including training machine-learning models, without our express written permission.

This license does not transfer ownership of the content. All rights not expressly granted to you are reserved by Sheerenza LLC and its licensors.

3.3 Delivery

Digital products are delivered electronically. As described in our Shipping Policy, orders are processed within 2–3 business days, and digital delivery is completed within 1 business day. Physical products, where offered, are delivered within 6–8 business days. Shipping is free on all orders.

4. Intellectual Property

All content on the Site — including but not limited to text, graphics, logos, the Sheerenza name and wordmark, book covers, audio recordings, ebook files, page layouts, software, and the selection and arrangement of content — is the property of Sheerenza LLC or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws.

You may not use our trademarks, logos, or trade dress without our prior written consent. Nothing in these Terms grants you any right to use Sheerenza’s intellectual property except as expressly provided in Section 3.2.

4.1 DMCA Notice and Takedown

We respect the intellectual property rights of others and comply with the Digital Millennium Copyright Act (DMCA). If you believe that any content on the Site infringes your copyright, please send a written notice to [email protected] that includes: (a) identification of the copyrighted work; (b) identification of the allegedly infringing material and its location on the Site; (c) your contact information; (d) a statement of good-faith belief that the use is unauthorized; (e) a statement, under penalty of perjury, that the information is accurate and that you are the rights holder or authorized to act on their behalf; and (f) your physical or electronic signature. We will respond to valid notices in accordance with the DMCA.

5. Prohibited Uses

You agree not to use the Site or the Services:

• For any unlawful purpose or in violation of any applicable federal, state, or local law, including U.S. export and sanctions laws.
• To infringe, misappropriate, or violate the intellectual property or privacy rights of Sheerenza or any third party.
• To upload or transmit viruses, malware, or any other malicious code, or to interfere with the operation, security, or integrity of the Site.
• To attempt to gain unauthorized access to any portion of the Site, other accounts, or our systems and networks.
• To scrape, harvest, data-mine, or use automated means (including bots, crawlers, or scrapers) to access the Site or extract content without our express written permission.
• To impersonate any person or entity, or misrepresent your affiliation with any person or entity.
• To engage in fraudulent activity, including the use of stolen payment methods or the submission of false chargeback claims.
• To harass, abuse, threaten, or defame any person, or to post content that is hateful, obscene, or otherwise objectionable. Additional expectations for community conduct are set out in our Community Standards.

We reserve the right to investigate and take appropriate legal action against anyone who violates this section, including suspending or terminating access to the Services.

6. Payment Terms

By placing an order, you agree to pay all charges at the prices then in effect for your order, together with any applicable taxes. All prices are displayed in U.S. dollars (USD) unless otherwise stated.

• Payment authorization: You authorize us and our third-party payment processors to charge your selected payment method for the total amount of your order.
• Accuracy of billing information: You agree to provide current, complete, and accurate purchase and account information, including a valid email address and billing address.
• Price changes: Prices for our products are subject to change without notice. Changes will not affect orders already confirmed.
• Order cancellation and fraud prevention: We reserve the right to refuse or cancel any order, including where we suspect fraud or an unauthorized or illegal transaction, as flagged by our payment processors. If your order is canceled after payment has been processed, we will issue a refund to your original payment method.
• Accepted payment methods: Details of accepted payment methods are available on our Payment Methods page.

Refunds and returns are governed by our Refund and Returns Policy, which provides for 30-day returns and refunds processed within 2 days.

7. Limitation of Liability and Disclaimers

THE SITE AND ALL PRODUCTS AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT ANY REPRESENTATION, WARRANTY, OR CONDITION OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SHEREENZA LLC, ITS OFFICERS, EMPLOYEES, AGENTS, AND SUPPLIERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO SHEREENZA FOR THE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (USD $100).

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages, so some of the above limitations may not apply to you. Nothing in these Terms limits any rights you may have under applicable consumer protection law that cannot be waived.

8. Indemnification

You agree to indemnify, defend, and hold harmless Sheerenza LLC and its officers, directors, employees, agents, and suppliers from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or in any way connected with your violation of these Terms, your misuse of the Services, or your violation of any law or the rights of a third party.

9. Dispute Resolution

Please contact us first at [email protected] so we can attempt to resolve any dispute informally. Most concerns can be resolved quickly.

If a dispute cannot be resolved informally, you and Sheerenza agree to resolve it through binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court, except that either party may bring an individual claim in small claims court if it qualifies. The arbitration will take place in Ingham County, Michigan, or another location agreed by the parties, and will be conducted in English.

Class action waiver: To the fullest extent permitted by law, you and Sheerenza agree that any dispute will be resolved on an individual basis only, and not as part of any class, collective, or representative action. You may opt out of this arbitration agreement by sending written notice to [email protected] within 30 days of first accepting these Terms.

10. Governing Law

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Michigan, United States, without regard to its conflict-of-law principles. Subject to Section 9, you and Sheerenza consent to the exclusive jurisdiction of the state and federal courts located in Ingham County, Michigan, for any matter not subject to arbitration.

11. Modifications to Terms and Services

We reserve the right to update, change, or replace any part of these Terms by posting updates and changes to the Site. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Site following the posting of any changes constitutes acceptance of those changes. We may also modify or discontinue the Services (or any part thereof) at any time without notice.

12. Third-Party Links

The Site may contain links to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of, and do not warrant and will not have any liability for, any third-party materials or websites. Please review third-party policies carefully before engaging with them.

13. Severability and Entire Agreement

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed without affecting the validity of the remaining provisions. These Terms, together with the policies referenced herein, constitute the entire agreement between you and Sheerenza regarding the Services.

14. Contact Information

Questions about these Terms and Conditions should be sent to us at:

For related information, please review our About Us, Contact Us, FAQs, Privacy Policy, Cookies Policy, Shipping Policy, Refund and Returns Policy, Payment Methods, Community Standards, Accessibility Statement, Review Policy, Sustainability, Do Not Sell My Personal Information, and Order Changes and Cancellations pages.